Terms And Conditions

Sales Tax

Currently, sales tax is only applied to orders shipped to addresses in New York State. If a shipping to an address outside New York State e.g. California or Connecticut, we do not charge sales tax.

Security

In order to most efficiently serve you, credit card and other payment transactions are handled by established third party banking and processing agents. They receive the information needed to verify and authorize your credit card or other payment information. All information is encrypted and protected.

Shipping Policy

SO&CO New York ships domestic orders including Puerto Rico, Alaska and Hawaii via DHL SmartParcel (3-5 business days) and ships worldwide orders via DHL eCommerce. Shipment arrival times vary by country. Expedited and overnight shipping is available for an additional fee at checkout. SO&CO New York at its own discretion, may select a different shipping carrier for any order. Orders received by 2:00 p.m. (ET) Monday through Thursday will ship on the same business day following approval by our fraud detection system. On Friday, our shipping cutoff is 12 p.m. Although we seek to provide worldwide shipping, our shipping partners cannot deliver to certain countries. Visit our shipping page for more information.

Return Policy

Our 30 day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund to the original payment method. To initiate a return, simply contact us and we will provide a Return Authorization number and instructions. All watches must be returned in brand new, unworn and undamaged condition. Watches sent to us without a Return Authorization Number will be returned to you or will be subject to a 25% restocking fee, at SO&CO New York’s discretion. Please Note: We do not accept returns on watch straps.

Payment Options

SO&CO New York accepts American Express, MasterCard, Visa and PayPal. Before we can ship your item, your order must first pass credit card authentication procedures by our Fraud-Prevention and Credit Verification Department. Please be aware that we only charge and process credit card orders for shipment if they have been authorized by the card-issuing bank AND approved by our Verification Department.

International Customers

International Customers are welcome. We will be happy to ship your order to most countries and we accept credit cards, debit cards and wire transfers from all countries approved by the United States as legally permissible. Customs duties and taxes are the sole responsibility of the purchaser. All items are fully insured and applicable shipping charges always include full insurance. Items are insured at purchase price. All items are delivered ‘Duties Unpaid’. Before purchasing, consult your local customs and excise office in the country in which you reside, to inquire about any applicable duties and taxes that may be payable upon receipt of the item.

Errors and Omissions Policy

SO&CO New York takes every effort to ensure the accuracy of information on its website. In the event that a product is listed at an incorrect price or quantity due to a software, display or typographical error, or for any other reason, SO&CO New York maintains the right to refuse or cancel any order. We will make a concerted effort to avoid any inconvenience to you.

Order Cancellations

In certain circumstances, for example when products are mistakenly listed as available for purchase and they have already been sold, SO&CO New York shall have the right to cancel the order whether or not the order has been confirmed and/or a customer’s credit card charged. If the customer’s credit card/bank account has already been charged for the purchase and the order is cancelled, SO&CO New York shall immediately issue a refund in the amount of the original charge. (In the case of a credit refund, a bank-clearing period of three to five business days may result in the funds being held by your card-issuing bank before being shown as available.)

Warranty Policy

Please refer to SO&CO New York’s warranty policy for complete warranty information.

Intellectual Property Rights

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by SO&CO New York. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of SO&CO New York.

The SO&CO New York website may include user generated content from for example social media applications. SO&CO New York does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact us.